Find the answer you're looking for below.
Still got a question? Send us an email to customerservices@acceptedcatalogue.com
When will my items get delivered?
Unregulated Agreement: If you pass our internal checks, then your goods will be dispatched after 3 qualification payments, a high percent of our returning customers are also eligable for early shipping. Credit subject to status
Can I pay the 3 payments upfront?
Unregulated Agreement: Whilst we would love to send you your products immediately, we believe it is better for you to pay a little towards your order first (gradually) to show you are comfortable with the re-payments.
Can I have more than one account?
Unregulated Agreement: No as this would go against our responsible retailing policies here at Accepted Catalogue.
I've changed my mind so how do I cancel?
Unregulated Agreement: Simply send an email to cancellations@acceptedcatalogue.com quoting your order number and we will get back to you confirming your request. If in doubt, please contact our UK customer service team at customerservices@acceptedcatalogue.com
Can I pay monthly?
Unregulated Agreement: As standard we offer bi-weekly repayments however Monthly repayment plans are available on request, simply contact our friendly customer service team at customerservices@acceptedcatalogue.com
Can I pay by direct debit or standing order?
Unregulated Agreement: Currently we only accept payments via a valid Debit of Credit Card.
What happens if I can't make a payment?
Unregulated Agreement:If your circumstances have changed, or you are currently experiencing financial difficulty, simply reach out to us at customerservices@acceptedcatalogue.com and we’ll happily work with you to find a solution that works, whether that’s rescheduling your future payment dates, payment holidays or offering part payment solutions.
What is an unregulated credit agreement?
An unregulated credit agreement is not covered by the Consumer Credit Act 1974 or the Financial Conduct Authority regulations, simply click here to find out more
What if my item is not delivered
Unregulated Agreement: Accepted Catalogue will be responsible for all non delivered items unless they fall within the following reasons:
The customer requests for the item to be delivered to a safe place. This can either be through Accepted Catalogue directly, our third party suppliers or courier services. Courier investigations will take place in regards to requests made on other channels (such as video doorbell requests or notes left at the doorstep).
The courier has delivered the item to a neighbor or local delivery point regardless of customer requests. This meets with the courier's policies. If the customer's item is delivered to a neighbor but the customer states non delivery, the customer will need to report the incident to the police and provide Accepted Catalogue with a crime reference number.
We expect reasonable attempts will be made by the customer to receive the parcel
The customer must contact us within 30 days of expected delivery to report the non delivery of any items
What if my item was faulty?
Unregulated Agreement: A customer has 30 days to contact us from the point of receipt of goods to report a fault. Accepted Catalogue is responsible for repair or replacement of the product if the item is deemed as faulty or not fit for purpose due to no fault of the customer. This also covers items damaged during delivery (although we urge the customer to confirm items have arrived in good working order). The customer must contact Accepted Catalogue within 30 days of receiving the goods in order for us to resolve faults promptly.
After 30 days the customer needs to contact the manufacturer, who will investigate the customer's claims and try to offer a resolution if the customer is not at fault. This could be a repair via a 3rd party, a replacement part that is sent to the customer or a software update/ remote resolution. If the manufacturer deems the goods to be non-repairable, they will issue a unique uplift code for the customer to send to us, authorizing a collection and replacement of the goods.
What if i want to return the goods?
Unregulated Agreement: The customer has a 14 day return policy, which begins the day after the customer is in receipt of the goods, whereby they can return the item and receive a full refund, providing the goods are returned matching the manner in which it was sent (seals intact with packaging undamaged and the item unused). If the item has been opened or the packaging damaged, meaning that the item is no longer new and fit for sale, the customer will be unable to return the item and will not be eligible for any refund.
